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We ordered 3 units on March 27th. We began running with the 1st unit early April. I wanted to test it before installing the others. So far, I have had 4 work orders, one warranty, and still having issues. The first unit quit updating the hours, so it always showed red...
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1.5
I didn't like
  • Almost everything
#1258547
Reply to reviews
This company is a joke, they are Johnny on the spot until you sign a contract. Then they disappear and the crap begins. They think their contract protects them, they are about to find out differently. They need to provide a service that works before their contract is...
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Anonymous
Tom

Same heresame amount of truckssame issuessame frustrationsame money lossRUN AS FAST AS YOU CAN AS LONG AS YOU CAN.DON'T SIGN CONTRACT, TEST IT FIRST. YOU WILL SEE IT.

1.5
#1250130
Reply to reviews
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Teletrac - Terrible.

Very poor customer service. No follow thru on promises. Just. Dont’. Do. It.
1.1
Details
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Usability
Value for money
Website
#1245657
Reply to reviews
Don’t buy into their lies, or their junk products. Teletrac has absolutely the worst customer service is the Industry, you will wait on hold for over 1 hour just to speak to someone about openeing a work ticket, yet that person in incapable of understanding your issue...
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Anonymous
Anonymous

Ive had many similiar experiences.

Anonymous
Deborah Dugger

I agree. Terrible customer service.

2.1
#1242030
Reply to reviews
They took over 4 months to fix their own equipment; never once heard from my account manager during that time. I had to post a negative review on their FB page to get a call back from them; even after the call they still didn't come fix the tracker until a month later...
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2.5
I liked
  • Price
I didn't like
  • No customer service
#1236133
Reply to reviews
It wasn't even a week and the damn thing blacked out my GPS screen. When it came back on it has never worked since. It has me in drive mode even it I am on off duty. I can't get it serviced and they just say everything is fine on their end. But they keep saying that I...
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1.0
#1235717
Reply to reviews
Since having issues and trying to get them resolved since DECEMBER 2017, this is the email that I sent today 4/13/18. DO NOT USE TELETRAC Peter/Jeff, Being told the the customer has to figure out the issue is an unacceptable answer. We do not work for Teletrac, BK...
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1.0
I liked
  • Price
I didn't like
  • No tech support
  • No customer service
  • Not working properly
#1232931
Reply to reviews
First the salesperson told the owner of the company they would send someone out to teach how to run the ELD. When called the company to ask they said they don't do that. They would fix anything that went wrong. no they are not responsible says the tech. They had...
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I didn't like
  • Being lied to
#1228960
Reply to reviews
the units were not all installed correctly. finally after waiting, we fixed all but one ourselves. still waiting on the part for the broken unit. this has been several months. my contact no longer answers my calls. i am about to change companies. my truck is not in...
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Anonymous
Anonymous

anybody know a good lawyer iam sick of teletracType your message here

1.7
I didn't like
  • Customer service
#1210110
Reply to reviews
Jon Horst was very helpful while he was getting us to sign on for ELD after that no response ordered them since February 27 its March 13 no devices and no contact from Jon. Called his supervisor Fawne of course no call back either just an email me back that we had...
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1.0
I didn't like
  • Customer service
#1209353
Reply to reviews